You can withdraw from a contract made in our shop within 14 days, without giving a reason. The period runs from the day you, or a person you name other than the carrier, take possession of the product. If several products are delivered separately, it runs from the day the last of them is received.
You can also make your statement earlier, even before dispatch. It is enough to send it before the period ends. The form is further down this page.
How do you withdraw?
There are three ways. Choose whichever suits you:
- the ‘Withdraw from the contract here’ form on this page;
- an email to sklep@mymaluna.pl;
- a letter to MaLuna, ul. Szafarnia 11 lok. F8, 80-755 Gdańsk, Poland.
You do not have to give a reason. You may use the model statement in Annex 1 to the Terms and Conditions, but you do not have to. If the form does not appear, send an email.
Which time limits apply?
| Step | Time limit |
|---|---|
| Withdrawing from the contract | 14 days from receiving the product |
| Sending the product back | 14 days from the day of withdrawal; it is enough to send the parcel before the period ends |
| Refund of payments | without undue delay, no later than 14 days from the day we receive your statement |
What happens after you send your statement?
If you use the form, we will send you an acknowledgement by email without undue delay, with the date and time of receipt. If you do not receive it within 2 working days, write to sklep@mymaluna.pl.
If you withdraw before dispatch, there is nothing to send back. We then refund the full payment, including the cost of delivery, within 14 days from the day we receive your statement.
If you already have the product, send it back to: ZOYA GROUP Sp. z o.o. — magazyn (warehouse), ul. Gołębia 9B, 83-050 Bąkowo, Poland. Please pack it carefully and include your order or offer number. This makes the return easier, but it is not a condition of withdrawal. You bear the direct cost of sending the product back, except as set out in § 9(6)(3) of the Terms and Conditions.
We refund all payments, including the cost of delivering the product to you, by the same payment method that was used for the order. If a more expensive delivery method was chosen for the order, we refund the delivery cost under § 9(5)(2) of the Terms and Conditions. If you withdraw from the contract only for some of the products in your order, we refund the price of those products, and the delivery cost only to the extent that it would have been lower without them (§ 9(5)(2a) of the Terms and Conditions). We may withhold the refund until we receive the product back or proof that it has been sent back, whichever is earlier.
Can you try the outfit on?
Yes. You can examine the product as you would in a shop, including trying it on. You are liable for any diminished value resulting from use beyond what is necessary to establish its nature, characteristics and functioning. Examples: an outfit worn at a celebration, washed, stained or with an odour. We may then deduct an amount equal to the diminished value from the refund and will explain it by email.
Can you exchange a size?
We do not exchange a product for another size as part of a return. To get a different size, withdraw from the contract and place a new order.
Who does this apply to?
Consumers have the right of withdrawal. So does a person running a business if the contract is not of a professional nature for them (§ 12 of the Terms and Conditions). The right covers every product, including embroidered, pre-order and made-to-order products. It does not cover company purchases under the Trade Terms (Trade Terms § 11).
The full rules are in § 9 and § 10 of the Terms and Conditions and in its Annex 2.