This page gives MaLuna’s email addresses, phone number and details.
Which address should you use?
Choose the address that matches your question:
- sklep@mymaluna.pl – orders, sizing, questions about a style, returns and complaints
- sales@mymaluna.com – trade accounts and trade terms
If you are not sure which address to use, write to sklep@mymaluna.pl.
Can you write before ordering?
Yes. You are welcome to write to sklep@mymaluna.pl before you order – about sizing, fabric or timing, for example.
What helps us answer?
Please include:
- your order number, if you are writing about an order you have placed
- the product name and colour, if your question is about a particular piece
- your child’s height in centimetres, if you are asking about size
- a description of the problem, ideally with a photo, if you are making a complaint
Where can you look first?
The Delivery and returns page covers ordering, delivery, returns and complaints. The Size guide explains how to choose a size, and our FAQ answers common questions.
What are the company details?
- MaLuna
- ul. Szafarnia 11/F8, 80-755 Gdańsk, Poland
- NIP (Polish tax identification number): 5833416299
- REGON (Polish business register number): 387816925
- Phone: +48 784 211 680
Full seller details are given in our terms and conditions.
Questions and answers
Where should I write about an order I have placed?
To sklep@mymaluna.pl. Please quote your order number.
Where can I ask about sizing or a particular style?
At sklep@mymaluna.pl. Give the product name and your child’s height in centimetres.
Where do trade enquiries go?
To sales@mymaluna.com – for trade accounts and terms.
Where are the rules on returns and complaints?
In our terms and conditions. The Delivery and returns page covers the main points.