This page brings together the key information on ordering, delivery, returns and complaints at mymaluna.com. Your right to cancel and the rules on returns and complaints are set out in our terms and conditions.
How do you place an order?
You order through the mymaluna.com online shop:
- Choose the piece and the size on its product page.
- Add it to your bag and go to checkout.
- Enter your details and the delivery address, then confirm the order.
Check the size before you order – the Size guide explains how.
Where do we send your order?
We send your order to the delivery address you give when you place it. Before you confirm, check that the address is complete and correct.
If you notice a mistake in the address after ordering, email sklep@mymaluna.pl and quote your order number.
When will we send your order?
We start fulfilling your order once it has been paid, that is, after an online payment has been authorised or after a bank transfer has been credited to our account. The dispatch time shown on the product page runs from that moment.
You choose the delivery method in your bag. That is also where you see its cost and delivery time before you confirm the order.
How do you return a piece?
Returns follow the rules in our terms and conditions. If you have a question about a return, email sklep@mymaluna.pl and quote your order number.
How do you make a complaint?
We handle complaints under our terms and conditions.
Write to sklep@mymaluna.pl with your order number and the product name, and describe the problem. You are welcome to attach a photo.
How can you reach us?
For anything to do with an order, delivery, a return or a complaint, write to sklep@mymaluna.pl. Our company details are on the Contact page.
Questions and answers
Where do you send my order?
To the delivery address you enter when you place the order.
Who can I ask about an order I have placed?
Write to sklep@mymaluna.pl and quote your order number.
Where can I find the rules on returns and complaints?
In our terms and conditions.
What if the size is not right?
Returns follow our terms and conditions. If you have a question, email sklep@mymaluna.pl and quote your order number.
Can I ask a question before I order?
Yes. Write to sklep@mymaluna.pl – about sizing, for example.