Welcome to the informational page of our online wholesale store specializing in the production and wholesale distribution of children's clothing for special occasions. Designed with the utmost care for our little ones, our products meet the highest standards of quality and comply with the legal regulations of the European Union. This set of terms and conditions is intended to outline the rules of cooperation and sales conditions applicable to all our business partners: online stores, marketplace sellers, and brick-and-mortar shops.

§1 General Conditions

• Ownership and Operation: Our online store, hereby referred to as "the Store," is owned and operated by ZOYA GROUP SP. Z O.O., located at ul. Szafarnia 11/F8, 80-755 Gdansk, Poland. The company is registered under KRS 0000876118 with VAT ID PL583-341-62-99 and BDO 000510768.
• Client Definition: For the purpose of these terms, a "Client" refers exclusively to businesses, including legal entities, organizational units without legal personality, and individuals conducting business registered under the business activity registry.
• Regulation Scope: These regulations do not apply to contracts made with consumers, i.e., individuals who perform legal acts not directly related to their business or professional activities.
• Voluntary Acceptance: Acceptance of these terms is voluntary but necessary for activities such as creating a Customer Account and primarily for placing Orders in the Online Store.
• Non-binding Offers: Information presented in the Online Store constitutes an invitation to enter into a contract, not a binding offer.

§2 Online Store Usage Rules

• Access Conditions: Usage of the Online Store is strictly governed by the terms specified herein.
• Technical Requirements: Clients must ensure that their end devices and telecommunication systems meet the minimum technical requirements, including internet access and an updated web browser.
• Service Availability: While we strive to ensure continuous access, the Store does not guarantee uninterrupted or error-free operation and reserves the right to suspend or restrict access without prior notice.
• External Links: The Store is not responsible for the content of external sites linked within our platform.

§3 Electronic Services

• Free Services Provided: The Store offers several free electronic services to Clients including:
  • Account registration and maintenance.
  • Order placement and contract execution.
  • Cart services for facilitating purchases.
  • Access to view content, including marketing materials within the Store.
• Additional Services for Registered Users: For Clients who have registered, services include session maintenance, order history storage, account data modification, and reminders for products in the shopping cart.
• Account Use: Account registration requires filling out a registration form, accepting these terms, and passing a verification process. Accounts are provided indefinitely at no charge but can be terminated at any time without cause.
• Service Termination: Either party may terminate the service agreement at any time without cause, effective seven days after notification via email.
• Complaints: Complaints regarding electronic services should be emailed or sent to the Store's address. It is advisable to include detailed information about the issue, client requests, and contact details for a quicker resolution. Complaints are addressed promptly, usually within 14 days.

§4 Conditions for Entering a Sales Agreement

1. Eligibility: A Sales Agreement can only be entered into with a Client who has an established Customer Account.
2. Product Features and Communication: The main features of the service, considering the nature of the products and communication with the Client, are specified on the product page or by other appropriate means within the Online Store.
3. Order Restrictions: Due to the nature and development of products or services in the Online Store, the Seller may introduce limitations on how orders for certain products are placed. If multiple orders are placed simultaneously and one is subject to restrictions, it may affect the availability of order methods for the others.
4. Formation of the Sales Agreement: The agreement between the Client and the Seller is formed upon the Client's submission of an order.
5. Minimum Order Value: The minimum order value is three times the basic package amount.
6. Order Process:
   • The Client logs into their Customer Account.
   • The Client adds products to the Cart and proceeds to the order form.
   • The Client confirms the accuracy of necessary data for entering and executing the Sales Agreement. Provision of outdated or false client data may hinder the execution of the Agreement.
   • The Client selects the method of payment for the Price, taxes, and any other costs indicated in the order form.
   • The Client sends the order to the Seller (submits an offer).

During the order process, before confirming the order, the Client has the opportunity to independently correct the data in the "Cart" by adding or removing items. Depending on the chosen payment method, the Client may be directed to external payment service providers to complete the payment.

7. Confirmation and Verification:

   • The Seller promptly sends an automatic email to confirm receipt of the order.
   • After verifying the order without undue delay, the Seller sends an email to confirm:
     • Acceptance of one or more product offers within the order and the formation of the Sales Agreement for the products indicated; or
     • The inability to accept all offers made within the order.

8. Non-Acceptance of Offers: If the Seller is unable to accept all or some of the offers made within the order, contact will be made with the Client to:

   • Inform the Client of the inability to accept all offers for a Sales Agreement; or
   • Confirm the Client's intent to proceed with the order in part, to the extent the Seller has agreed to accept offers.

9. Order Cancellation and Refunds: If the Seller cannot accept the offer(s) made within the order, a Sales Agreement for the specified products will not be formed, and the Seller must refund any payments made by the Client within 14 days for the portion of the Sales Agreement not executed.

10. Total Order Value: The total value includes the Price, shipping costs, and any other costs for optional services chosen by the Client. The Seller may periodically define a minimum order value for which shipping is free.

11. Product Ownership: The Seller reserves the ownership of the product subject to the Sales Agreement until the total Price, including all taxes, is paid.

§5 Payment Methods and Terms

1. Available Payment Methods: The Seller offers various payment methods for the Sales Agreement, including electronic payments, credit card payments, and deferred payments through authorized services like PayPal.
2. Payment Confirmation: If the Seller does not receive payment from the Client who has opted for advance payment, an electronic payment, or a credit card payment, the Store may contact the Client to remind them of the payment.
3. Invoice Details: VAT is added to the product prices according to applicable laws. The Client authorizes the Seller to issue VAT invoices without requiring a signature.
4. Payment Deadline: The payment deadline is considered met when the Seller's account is credited with the invoice amount by the due date.

The Seller has the right to withhold the execution of any orders if there are outstanding payments from the Client until all dues are cleared. In such cases, the Seller is not liable for any failure to perform the Agreement, and the Client waives any claims related to such non-performance.

§6 Methods and Delivery Times

1. Delivery Methods: The product is delivered via a postal operator, courier company, or licensed logistics operator chosen by the Client during the order process.
2. Delivery Costs: Delivery of the product to the Client is chargeable unless otherwise stated in the Sales Agreement. Current delivery costs are indicated in the Online Store at the time of the Client's commitment to the Sales Agreement.

The total delivery time includes the time taken by the Seller to prepare the order for shipment and the time taken by the carrier to deliver the product.

§7 Intellectual Property Rights

All intellectual property rights to the Online Store, including copyrights, trademarks, and content, are owned by the Seller. Use of these properties is restricted to activities that comply with the Terms and Conditions. Unauthorized copying, modification, or distribution of any part of the Store or its services without prior written consent from the Seller is prohibited.

§8 Execution of Sales Agreements and Liability

Upon handing over the product to the carrier, the benefits and burdens associated with the product, as well as the risk of accidental loss or damage, pass to the Client. The Seller's liability for loss, diminishment, or damage of the product during transportation is thus negated.

§9 Effectiveness and Amendments to the Terms

These Terms and Conditions come into effect on the date of their publication on the website. In matters not regulated herein, applicable general law provisions will apply. Any disputes arising under these Terms will be governed by Polish law and subject to the jurisdiction of the court located at the Seller's headquarters. The Seller reserves the right to amend these Terms at any time in accordance with applicable law.

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